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PRICES & TAXES

All prices on this web site are subject to change without notice. We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer will be solely responsible for all sales taxes, or other taxes on orders shipped to any other state or country.

DELIVERY

Most orders will be dispatched from our retail shop either the day you place your order or the next working day. If a product you order is temporarily out of stock or is an item that will be made especially for you, we will contact you with an estimated availability date, to give you the option to cancel or chose an alternative item.

RETURNS

We would like our customers to be completely happy with their purchases from us. However we do acknowledge the restrictions of purchasing online and recognise that it is not always possible to estimate the correct sizing or fit of an item. If you are unsure of the item you wish to purchase please contact us by email: dona.321@bigpond.com or PH: 02 6851 4188.

If you are unhappy with your purchase we will accept return of merchandise ONLY if in saleable condition’, unworn, with all labels attached and original packaging. We will refund the cost of the original cost of the item but not the cost of postage for dispatch or return. Please contact us within 14 days of receipt of your item to request a RETURN AUTHORITY.

We will reimburse the cost of return postage only for faulty or incorrectly supplied items. Under no circumstances will we accept goods returned without a return authority or on a COD basis. If you require a refund we will refund you by the method in which you originally paid. All refunds will be in Australian Dollars.

FAULTY GOODS

Please contact us as soon as possible if a product has been damaged in transit or does not perform as expected so that we can discuss what options are available to you.

NON-RETURNABLE ITEMS

Certain items in our range are non-returnable. Books and DVD’s are non-returnable unless defective, Items worn or used by animals such as horse rugs and tack which are easily damaged by the animal are not returnable unless defective. Clothing or footwear which has been worn or washed can not be returned unless shown to be defective. Goods purchased at a reduced price due to a known defect may not be returned due to that defect.